“Public satisfaction” is the focus of the new policy for the bank

According to the Iran Economist, quoting the public relations of the National Bank of Iran, Dr. Mohammad Reza Farzin in a conference to review the performance of regional offices of a country, which was attended by a group of deputies and senior managers of the bank in Ahvaz, emphasizing that The bank should be present in all parts of the country and provide services to the public, he said: Closing low-yield branches is not a public policy, but if a branch is not very efficient, maximum efforts should be made to improve its conditions.
Emphasizing that the bank’s services should not be limited to certain classes or guilds, he said: “While micro-services should be directed to the neo-bank, the general public should have a special place in its designed products and services.”
He declared the nature of Bank Melli Iran to serve the public and stated that providing some services regardless of their profitability is one of the intrinsic duties of this bank, he continued: It is even necessary to Provincial branch offices should be increased with full supervision.
According to him, it is necessary to form a “product development committee” to study and analyze the market along with financial engineering, to obtain customer needs and to design the appropriate product and service in the bank.
Farzin called having capable human resources, extensive financial resources and extensive service network as the main advantages of this bank and stressed the need to use these resources properly, noting that the existing imbalances and imbalances should be provided by providing scientific solutions and efforts. Eliminate all employees to create maximum satisfaction between colleagues and customers.
The CEO of Bank Melli Iran also called the capacity of several foreign branches as well as large domestic currency units very valuable and said that this potential should be used to provide maximum services to customers, adding: in the face of currency restrictions, foreign exchange facilities should be Pay customers who have export products.
He also called addressing the needs of employees as a basic requirement and said that the employee should be relatively calm to implement his maximum power, he continued: limiting financial resources in this area is to the detriment of the bank and the customer and demands that Procedures in this section should be amended accordingly.
He called for a change in the bank’s IT policies and stressed that the level of service in this sector should be improved, saying: “New policies have been developed in this sector that will be announced.”
The CEO of Bank Melli Iran also stressed the need to use the accumulated resources of the provinces in the same province and said that resources should not be allowed to be diverted from one province to another. Power can be eliminated.
Farzin called for overcoming cumbersome administrative bureaucracies, streamlining the organization, as well as removing barriers to communication between managers and employees, and stressed: Bank Melli Iran should have nothing to do but banking, so any action other than this If the goal is, it will be off the agenda.
It is worth mentioning that on the last day of his trip to Khuzestan province, the CEO of Bank Melli Iran, while visiting several branches in Ahvaz, met with a group of employees and expressed his views on improving the bank’s activities.