A common and uniform literature on customer response should be institutionalized in all branches

According to Monetary Financial News, quoting Bank D Public Relations; In this meeting, which was held at the same time as the first working day of the new year, Gheitasi, while appreciating the service of the bank’s on-duty branches during Nowruz, said: Receive the desired quality and this should be considered in all the upcoming holidays this year.
Referring to the actions of the bank’s new management team over the past two months, he said: “After reviewing the status of the bank’s performance indicators and holding several meetings with staff members, the operational plan and credit policy for the year 140 has been compiled and will be announced this week.”
He added: “Considering that the Supreme Leader named the year 1401 as the year of” production, knowledge-based, job-creating “, Bank D is also trying to fulfill the slogan of the year based on the plans made and the credit policy formulated. Take effective steps in this regard and play its part in the country’s economic prosperity.
Referring to the role of knowledge-based production in the national economy, the CEO of Bank D said: “According to the Central Bank, last year, about 1,200 knowledge-based companies used the banks’ financial resources. It will set the agenda in this area and Bank D will use its determination this year to support the knowledge-based centers.
Gheitasi considered the need to improve the bank’s operational indicators and plan: moving the surplus assets and leaving the corporation, reducing non-current receivables and receiving overdue receivables, increasing the bank market share in the country’s monetary market as the most important priorities. The bank is strategic this year.
The CEO of Bank D considered honoring customers as the most important mission of branch partners and said: “The most important mission of branch partners in serving customers is to honor and respect the customer and with a purposeful planning, common and uniform literature in responding to customers in all branches should be institutionalized.” .
He also referred to the margins created in some media about the payment facilities of Bank D to the employees and said: “Despite some issues raised in cyberspace about increasing the payment facilities to the employees of Bank D, it is necessary to explain that the amount of payment facilities to the employees of this bank The bank has not made any changes and has only tried to implement the instructions of the Central Bank and the Monetary and Credit Council to remove the blockage of facilities, and the repayment of staff installments has been standardized in a similar way and similar to other banks.
Continuing the meeting, Amir Abbas Hasheminejad, Vice Chairman of the Board of Directors, while congratulating the New Year, said that empathy and cooperation is the key to the bank’s success in achieving the strategic goals of 1401 and said: “The new management team is establishing infrastructure and basic requirements in Bank D To create a professional and cohesive structure, Bank D will achieve its true position.
He added: “The most important goal of the board of directors to change the structure of the bank is to motivate colleagues in the path of value creation.”
In the end, Hasheminejad expressed his hope that with the jihadi efforts, the central program and the empathy of as many employees as possible, the strategic goals and operational indicators drawn for the bank will be achieved.