Achieving digital transformation goes through the path of transformation in approaches to create balance and peace

According to financial news, Seyyed Mohammad Nasser Mubarqai, a member of the board of directors of Iran Insurance, on the sidelines of this ceremony, which was held in the central building of the Ministry of Security, called receiving this statue another honor for Iran Insurance in the way of serving customers and insurers. Achieving digital transformation in the provision of insurance services goes through the path of transformation in approaches and capacity building to create balance and peace.

He added: The managing director and the board of directors of Iran Insurance held weekly meetings on Sundays called transformation and innovation Sundays, and discussed the latest achievements and developments in using the vast capacities of digital services to develop the satisfaction of the company’s stakeholders. They analyze, review and communicate.

According to Iran Insurance Public Relations, referring to the development of new and digital technologies that have been followed seriously in the last one year, these achievements are aimed at reducing the costs and time of customers, timely and fast performance. He considered the commitments, the production of new insurance products useful and emphasized: Iran Insurance relies on the efforts of experts in the technical, technological and financial fields and in the implementation of the strategies of the company’s strategic document and the development-oriented approach of its members, the chairmanship of the general assembly, the members of the assembly, the board of directors. And the CEO was able to follow the path of digital transformation with pride through the transformation of fundamental concepts and approaches towards his mission, which is service combined with satisfaction, dignity and support for the victims of the accident.

We are happy that we started focusing on the development of the use of new technologies first in the field of post-issuance and sales services and did not focus only on price-based sales and competition, because people expected great measures from Iran Insurance, as the founder of the insurance industry. And of course, the company’s superiors had also defined transformational and tangible revolutions for all sections of the society as a path and roadmap.

Seyyed Mohammad Nasser Mubarqai continued to discuss the visible results of the transformational change strategy and stated: the result of these transformational change measures was felt through the last links of the service chain and the victims at the stage of accident and damage recovery and finally, leading to It is perceptually combined with peace and satisfaction and healing.

SRM’s comprehensive system of communication with stakeholders as the customer voice center in Iranian insurance is a distinguished success and is considered an outstanding model for the insurance industry, which serves the stakeholders around the clock.

The member of the Board of Directors of Iran Insurance added: The current developments in the provision of services are aimed at having healing programs for the time and mental conditions and peace of the clients, so that when accidents or other incidents occur, the injured and the beneficiaries of the accident can through My Iran insurance system can receive its damages without going to the insurer.

When the victim realizes this attention of the insurer, he will feel safe and dignified, and the anxieties caused by the accident, including accidents and even diseases, etc. Iran’s insurance services have taken place and are on the path of development and improvement.

During the past year, the experience of paying third-party and body financial damages without the need to visit in person and through my Iran insurance system was one of the rare steps.

Mubarqai, Iranian insurance services and services this year in the fields of responding to customers through the SRM center, 220 branches and 14,000 offices of the representative network throughout the country, as well as online payment of claims in the automobile field up to a specified limit without going to the insurance company through the system He listed Iran Man Insurance as one of the valuable features of the development measures of Iran Insurance in the last year and said: With the emphasis of the managing director and the board of directors of Iran Insurance and based on the planning, soon the handling and payment of damages to the victims of injury and death accidents will also be done. As with financial accidents, we will pay online and offline without the need for in-person visits in order to speed up the process of completing the case and reduce the emotional distress and trauma of the victim of a traffic accident, either the injured or the family of the deceased, because these people frequently visit to complete their injury case. and vice versa, when all face-to-face referrals are removed by using the My Iran insurance system, this possibility will definitely reduce the suffering of the accident victims.

With this service point of view and an approach based on insurance assistance, we intend to provide insurance guidance to the accident victim by deploying an expert in behavioral sciences at the SRM center and through the knowledge of this expert and using correct speech techniques. To be effective in the return of peace and healing of his mind.

In another part of his speech, the member of the Board of Directors of Iran Insurance named the development of insurance culture as one of the basic needs of this industry and emphasized: When the word insurance is mentioned in the whole world, two concepts of prevention and compensation come to mind. In our country, the second issue is Damage compensation has always been considered, but regarding the issue of prevention and development of safety culture, we need the cooperation of different parts of the society and effective sensitization in reducing accidents.

It should be noted that the ceremony of awarding the 21st certificate and statue of the protection of consumers’ rights to top companies was held on Wednesday, May 20, 1402, with the presence of Hossein Farhidzadeh, Deputy Minister and Head of Consumer and Producer Protection Organization, Hosseinzadeh Qeshmi, Director General of Public Relations and The secretary of the conference as well as the representatives of the top companies were held in the central building of the Ministry of Security and in this ceremony the golden statue of this period was awarded to Seyed Mohammad Nasser Mobarqai, a member of the Board of Directors of Iran Insurance.

We congratulate all the members of the big Iran insurance family on this success and we hope that we can continue our movement more firmly than in the past with increasing efforts in order to create and satisfy the customers and insurers.