Bimeh Dey won first place in the handling of complaints

According to the financial monetary news, quoting the public relations of Dey Insurance Company; Kazem Firoozpour Bandapi, Director General of Inspection, Internal Audit and Anti-Money Laundering of the Central Insurance of the Islamic Republic of Iran, during a visit to Dey Insurance, praised the company’s success in handling damages cases quickly and accurately, as well as reducing the time to process insurance complaints.
He pointed out that the average time for handling complaints among insurance companies is 10 working days and in D-insurance is 3 days, described the process defined in this company as very effective and efficient and it is a good model for other companies. Evaluated insurance.
The Director General of the Central Insurance Inspectorate also added: “Only 1.5 percent of all registered insurance complaints are related to Dey Insurance, which is in a very favorable situation in terms of the insurance policy share and damages paid by the company from the insurance market.”
In this meeting, Mohammad Reza Keshavarz said that the success of Dey Insurance in reducing the time for handling complaints, in addition to the study work and the creation of the necessary infrastructure, is the result of efforts and coordination between the pillars and components of the company. Noting that Dey Insurance’s vision is to become a popular phenomenon for customers, he described the success as a result of internalizing the culture of respect for the customer in Dey Insurance.
At the end of the meeting, Kazem Firoozpour presented a plaque of appreciation to Mohammad Reza Keshavarz, the efforts of Dey Insurance Company in the full implementation of the fourth and fifth chapters of Bylaw No. 71, and expressed hope that the growing and successful trend of Dey Insurance will continue.