Emphasis on customer orientation in the visit of Melli Bank board members to branches

According to the financial news report, quoted by the public relations of the National Bank of Iran, Samad Azizinjad, a member of the board of directors of the National Bank of Iran, visited the office of the East Tehran branch, stressing that the National Bank of Iran, considering its government duties and social mission, It has attracted the attention of a wide segment of the society; He added: Respecting customers should be the top priority of colleagues along with providing services.

Referring to the review of the performance of the bank units in the past months, he assessed the performance of the East Tehran Affairs Department as favorable and growing and stated: the change is noticeable and this indicates the worthy appointments of the management staff.

Aziznejad stated that the signing of the memorandum of understanding with large companies active in the petrochemical, steel, copper, etc. sectors is a turning point in improving relations with customers and continued: Negotiations with commercial parties are the first step in economic activities, and the next step is to gain satisfaction. target customer of the organization.

The member of the Board of Directors of the National Bank of Iran called attention to the livelihood status of colleagues as one of the most important concerns of senior managers and the Bank’s Board of Directors and said: solving the livelihood problems of official and corporate colleagues, creating motivation among older workers, increasing the welfare of employees, paying attention to the abilities of colleagues Establishing cordial relations between managers and employees, using incentive tools such as job promotion, giving bonuses, etc., creating a system of smart appointments and meritocracy among young and elite forces are among the most important main factors of increasing productivity that should be considered.

Also, Seyyed Reza Khademi, head of the affairs department of East Tehran branches, referring to the decreasing trend of non-current claims of this affairs department, said: despite the adequate growth of resources, but this growth is not enough, and our approach to achieve the explained goals is to change thoughts and not change people. Is.

In the end, the member of the bank’s board of directors visited the branches of Imam Hossein Square, Payam Englebal Islami, Bagh Saba, Qasr and Dr. Shariati, and while talking with colleagues and some special customers of these branches, he praised a number of colleagues.