Holding a review committee to deal with complaints/tourists should use licensed tourist facilities
According to Aria Heritage Report, according to the public relations of the General Directorate of Cultural Heritage, Tourism and Handicrafts of Alborz Province, Yahya Darai, on Thursday, March 18, 1401, in the review meeting of the Complaints Handling Committee of Alborz Province Tourism Facilities, proper service to tourists is one of the most important duties of travel and tourism service offices and companies. He mentioned and said: For this reason, continuous monitoring of tourism facilities, including accommodation, catering and travel service offices of the province is carried out.
According to the head of Alborz Cultural Heritage, Tourism and Handicrafts General Administration, there is a preliminary committee and an appeals committee to deal with complaints from tourism facilities in the General Administration, and the members of each are formed according to the regulations.
Referring to holding an appeals committee regarding a complaint from a travel service office, the Finance Minister said: All cases in this regard were taken into consideration and the necessary decision will be issued after additional investigations.
He expressed his hope that tourist facilities will put the provision of good services to tourists on their agenda and stated: Tourists should also note that they must use tourist facilities licensed by the Ministry of Cultural Heritage, Tourism and Handicrafts; Otherwise, no one is responsible for possible incidents and damages.
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