How does “Hamkal” help increase business customer satisfaction?

One of the ways that helps companies and organizations to focus on their main activity and with this focus, increase the quality of their services and products as well as their market and reduce their costs. Outsourcing of external activities that can be outsourced Is. Hemkal Communication and Service Center, is one of the providers of outsourced services for organizations and businesses. Hemkal was formed in 2019 and after a few months, it has reached significant growth and stability.

What does Hemkal do? Businesses and organizations can call center (call center) they can entrust themselves to Hemcal virtual secretary receive, can for Survey And market research Get help from others. Telemarketing and sales It is one of the same services. Businesses with service happy call At the same time, they can increase the satisfaction and loyalty of their customers. In addition to these services, Hemkal can monitor user-generated content (UGC), clean and enter data into systems, and also process orders and follow up on customer accounts by phone.

Outsourcing, especially call center outsourcing, has many advantages, including increasing stability with call center outsourcing, reducing costs compared to establishing a call center, the complexity of human resource management, and increasing the organization’s flexibility. You can get more explanations about the advantages of outsourcing from Here, Read. But Hemkal, in addition to the advantages of outsourcing, has the following advantages over its competitors.

1) Reducing costs by modeling the international business ecosystem

You must also know that when you call many prominent European and American companies, support and call experts from the Philippines, India and Thailand will answer you. Because the specialized manpower who can speak English is cheaper in these countries. Hemkal was also formed in Hamedan city to provide services at a lower cost for businesses located in major cities of the country (and maybe in the future for businesses abroad). This work also helps to create employment and economic development of Hamadan city. Currently, the service price of Hemkal call center is 40% lower than its competitors in Tehran.

2) Free test of Hemkal services

Hemkal’s fair and affordable price may make some businesses doubt the quality of Hemkal’s services. In order to gain customers’ confidence, Hemkal has provided businesses with the opportunity to use its services for free. For example, Hemcall can make 100 free happy calls for businesses and expose their services to employers by providing them with audio of the conversations.

3) Specialized, professional and experienced human resources

Hemkal started with a team of 8 people and now 16 people are working in this complex. The contact experts of this collection have been selected from among more than 350 people. Hemkal is very sensitive in choosing his colleagues and pays attention to intelligence and high learning ability, experience and appropriate expression technique.

4) Using Hemkal’s experience to promote businesses

The core of Hemkal, before founding and creating Hemkal, had several years of experience supporting organizations and businesses. In addition, Hemkal has attracted numerous clients since its inception, and through interaction with these businesses, it has gained organizational knowledge and good experience that it provides to other employers.

5) Information security

Hemkal signs a non-disclosure agreement (NDA) with all its employers, and in this way, businesses and organizations can safely provide the information of their audiences and customers to Hemkal for support and give Hemkal access to the required systems.

6) High number of customers despite the short period of formation

Many employers in Iran are hardly willing to outsource their services. Nevertheless, in a short period of time since its formation, Hemkal has been able to gain the trust of 10 organizations and businesses to outsource part of their activities, among which we can mention Baslam, Hast Inja, Konjed, Tabaie, Qesta, Roshan and Darug collections.

7) Providing the panel as well as real-time and detailed reports for free

Hamcal provides employers with audio recordings of calls. Hemkal considers itself as the eyes and ears of its employers, and beyond their needs, it prepares reports periodically and provides them to the employer, and by providing real-time feedback in necessary cases, it enables businesses to react quickly. For customers who need more than 1 contact expert, Hemkal offers a dedicated panel to evaluate the performance of contact experts. Providing these reports by many other call centers requires an additional fee.

8) Agile and flexible

Many call centers in the country need several weeks of activity to establish and provide call center services to organizations. This work takes only 1 week in Hamkal; Even less! To improve services and review call scenarios, Hemkal acts quickly and provides direct access between call experts and employers when needed.

9) Providing a dedicated number and advanced call center software

Hemkal does not use shared phone numbers for customers and considers a dedicated number for them. Your dedicated numbers can be related to the city code of your choice. In addition, Hemcall’s call center software (which is free for customers to use) is very feature-rich and can be used to implement a variety of call rules.

10) Beyond a call center

Hemkal provides SMS panel, chat and email support to strengthen the support of businesses and meet more needs of customers. Businesses can also entrust their secretarial affairs (fax, sending letters, etc.) to Hemkal. The multi-channel input and output call capability is one of the other advantages of Hemkal. In general, it can be said that everything that businesses need to support their customers and audiences is gathered in Hemkal. In addition, companies and businesses can entrust a part of their call center (for example, call overhead) to Hemkal and use the services of this group as a project.

The customer communication section is the showcase of your business, make your business showcase beautiful and professional with Hemcal. For more information, you can visit Hamkal website at hamcall.ir visit

Go lighter, fly higher with Hamkal!