Improve the management of new business insurance processes to meet customer expectations
The director of the organization and methods of Tejarat-e-Novo Insurance Company stated:
According to Monetary Financial News, Hojjatollah Yablooi, Director of Organization and Methods of Tejarat-e-Novo Insurance Company, stated that the elimination of additional activities from the processes of service companies, especially insurance companies, is very important and the establishment of a quality management system based on ISO 9001 will That agility and speed of action in issuing and paying damages is more tangible for customers.
According to the public relations report of Tejarat-e-Noo Insurance Company, Hojjatollah Yabloei, in connection with obtaining the license of quality management system certificate based on ISO 2015: 9001 standard by Tejarat-e-Noo Insurance Company, said: Obtaining this standard can be effective in improving the company’s performance and increasing customer satisfaction. And provide a rational basis for sustainable development activities.
He explained: “The focus of the quality management system is on creating transparency and facilitation in all organizational processes to achieve and even go beyond the demands of customers, which leads to long-term success of the company.”
The Director of Organization and Methods of Tejarat-e-Novo Insurance Company stated that the implementation of the international standard ISO 9001 in a practical and correct manner by identifying problems and helping to correct them will increase productivity and save time.
Yabloei, in connection with the process of obtaining a quality management system certificate based on the ISO 9001: 2015 standard, explained: One of the plans of Tejarat Insurance Company was to establish a quality management system, and in this regard, by forming relevant committees and holding necessary training courses. At all levels of the organization, the process of establishing a quality management system began in the middle of last year.
He added: “With the cooperation of all organizational units, the necessary prerequisites were provided in Tejarat-e-Noo Insurance Company, and then based on it, by conducting an internal audit, the status of quality management establishment was reviewed and improvement plans were defined.” On the other hand, there was a tendency to evaluate through an independent external evaluator.
Yabloei mentioned the implementation of continuous improvement and internal audit programs to monitor the quality management system as one of the future plans of Tejarat-e-Novo Insurance Company in line with ISO 9001 certification.
Referring to the importance of customer orientation in Tejarat-e-Novo Insurance Company, he said: The establishment of quality management system gives customers the assurance that the company’s products, services and processes are in line with their needs and expectations, and in the company’s ethical charter, this issue is The resolution is visible.