Increasing customer satisfaction with cooperative third party insurance
According to the report of Iran Economist, quoting Cooperative Insurance from Economic Monitoring, Cooperative Insurance Company with a capital of 500 billion tomans in the activity report ending in November of this year recorded the amount of income from the sale of insurance premiums to the insured under its coverage equal to It was 105 billion Tomans, and also “Vatawan” achieved a total income of 830 billion Tomans from the sale of insurance premiums from the beginning of the financial year (ending March 1401) to the end of November. According to the young CEO of this company, Cooperative Insurance is trying to increase its capital to one thousand billion tomans.
The actions and plans of Cooperative Insurance Company, with the young management, are in such a way that with their motivation, they are on a good path. In this way, the head of Central Insurance says: “We will certainly use the experience of the CEO of Cooperative Insurance to advance the industry in Central Insurance as much as possible.” Among these programs, which we deal with on a case-by-case basis, is cooperative third-party insurance, which has advantages and discounts that make mandatory this insurance easy and convenient for the insured.
The exponential growth of the world’s population and the rapid growth of technology and due to the mass production of land motor vehicles, as well as the non-denial of their undeniable benefits in social life, the consequent painful and harmful effects, especially the damages obtained as a result of traffic accidents on the levels of international roads. The interior of the drawer has caused many insurance policies to appear in order to organize the issue of transit.
Third party insurance is the most popular type of insurance offered in Iran. It should be noted that if a vehicle is not covered by this insurance, there will certainly be serious problems and consequences for the driver. According to the definitions for third party car insurance. The person who insured the car is considered as the first party, the insurance company as the second party and the person who is injured during an accident is considered as the third party.
Third party car insurance, unlike body insurance, is not an optional insurance and everyone must purchase this insurance. From the point of view of some, the reason for the popularity of third-party insurance is that it is mandatory.
But it should be noted that in addition to being mandatory, the right to choose is not compulsory by law and is specific to an insurance company that has provided many benefits to its customers. The possibility of easy purchase, hassle-free selection of the desired plan, reasonable price and discounts, and most importantly, timely payment of damages are among the things that encourage the satisfaction and interest of the customers of Cooperative Insurance Company to buy third party insurance from this insurance company.
According to the announcement of the company’s managers, Cooperative Insurance, with the program that it has made in the field of third party claims, assesses the damage in real time and finally pays in 48 hours. Every month, all the insurers are contacted and follow up on the collection of damages. The satisfaction of their services is evaluated.
Providing online services in all processes, whether issuing an insurance policy or paying the damage of Cooperative Insurance Company, has been positive and this action has satisfied the customers. Digitization of inquiry services and payment of damages to victims in traffic accidents is among the axes of third party insurance and the body of this insurance company.
The car insurance manager of this company says about this: “The most basic action in this field is that the initial visit is done offline and online and the insured sends the pictures of his car to the insurance company; In fact, it may not be possible for us to be able to offer insurance services completely online and to reduce the number of violations and staging that is done in this field to zero, but by providing the necessary infrastructure, we can reduce the number of violations and Moved to online services.
Cooperative Insurance has made significant progress in the field of issuing and selling digital insurance policies and is one of the first companies that started cooperation with startups and was able to exploit the space well. In his opinion, Cooperative Insurance has experienced a win-win process in the field of issuing insurance policies and paying digital damages.