Moving the insurance industry forward in service innovation
According to the financial news report, citing the General Department of Public Relations and International Affairs of the Central Insurance, in this fundamental meeting Naini, the deputy of the plan and development of the Central Insurance, announced this news and said: Fortunately, insurance companies have good innovative plans in the field of issuing and after-sales services. from sales (payment of claims) and this shows that the insurance industry has a good understanding of its supporting role, especially in accidents, and they are always trying to increase the satisfaction of the beneficiaries of the insurance industry by complying with the process of issuing and paying claims.
He considered paying attention to customer-oriented indicators by insurance companies and combining it with modern information and communication technologies as one of the good practices of the insurance industry and added: implementing a customer-oriented system requires reforming organizational approaches and training employees and sales network.
In another part of his speech, the member of the executive board of Central Insurance, while appreciating the organizational innovation of Cooperative Insurance Company by presenting the Tavino plan (customer satisfaction guarantee), customer relationship management systems and employee management systems are the keys to the success of leading companies in serving Insurers knew and said: In the world, the close cooperation of insurance companies with technological companies has created a masterpiece and we must localize these successful experiences and implement them in the country’s insurance industry.
Also referring to the launch of Insurance Talk competitions by Cooperative Insurance for the first time in the insurance industry, Fanadi Naini suggested using this capacity in the form of TED to introduce insurance products and services in simple language.
He went on to welcome the design of a smart drone by the knowledge-based company Aseman Red Adina and its effectiveness in the insurance industry, and said: one of the goals of the technological campaign “Innovative Tuesdays of the Insurance Industry” is to create a space for interaction and introduction of knowledge-based products to companies. It is insurance that this drone can be an example of them.
It should be noted that the eighth week of the technological campaign “Innovative Tuesdays of the Insurance Industry” was held with the presence of members of the board of directors and managers of Central Insurance, the CEO of the Insurance Fund for Natural Building Accidents and representatives of the Iranian Insurers’ Syndicate.