My Persian Demanding people to improve services and reduce the waiting time of bank customers

According to the economic reporter of Fars news agency, banks are among the service organizations that have a close relationship with their customers by providing financial services.

Customers are the most important resources of every bank and there is no doubt that the condition of achieving the profitability of financial companies depends on the analysis of issues related to customer satisfaction at the levels of bank lines (branches).

In other words, one of the most important and effective factors for the success of organizations in today’s competitive world is increasing customer satisfaction through improving service quality.

In any service organization, managers are often concerned about the time customers need to wait to receive their services, banks should also pay special attention to service quality as the most important principle in customer satisfaction.

Waiting time is a factor that plays an important role in the customer’s perception of the quality of banks’ services. Therefore, it is necessary for bank managers to be concerned about the conditions of providing favorable services that can satisfy customers and service providers.

One of the topics that have been raised in recent years due to the decrease in customer satisfaction with the services of banks, is related to the increase in waiting time and the lack of human resources in banks.

The contacts of Fars news agency have requested to improve the customer orientation of banks by registering a campaign titled “Improving service and reducing the waiting time of customers in banks” in my Fars system.

In this survey, the signatories wrote: “Banks are among the service organizations that have a close relationship with their customers by providing financial services. Customers are the most important resources of any bank, so there is no doubt that the condition of achieving profitability of financial companies depends on the analysis of issues related to customer satisfaction at the levels of bank branch queues. Banks pay special attention to service quality as the most important principle of payments. Queue length and waiting time are two factors that play an important role in the customer’s perception of service quality in the bank. However, unfortunately, we have seen that in most banks, customers are waiting in queues to do their work, which needs to be followed up.”

Therefore, according to the mission of the Fars news agency, which it has defined for itself regarding the follow-up of my Fars subjects, it will definitely put the follow-up of this issue on the agenda and Officials He will ask for an explanation about this.

If you wish, other users can join the signatories of this campaign; When the signatures of this campaign reach 1000 signatures and above, Fars News Agency will definitely follow up on this issue.

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