New Autoplus services were upgraded
According to the report of financial financial news, citing the public relations and advertising of the new insurance, Bita Jamili, the director of marketing and communication with customers of this company, announced this news and explained: In the new plan; More diverse services are provided and in addition to the addition of a relief benefit, other services and benefits considered will also be implemented at the same level under the title of “Golden Autoplus Card” for all new body insurance policy holders, because there is this belief in new insurance. All customers deserve the highest level of service.
He further added: In the Autoplus plan, according to a bilateral agreement between Novin Insurance Company and Emdad Khodro Company, free special assistance services are provided to Novin body insurers as soon as possible in case of emergency or car breakdown. These special services are not included in the usual coverage of the body insurance policy and are intended for the convenience of the customers.
The director of marketing and communication with customers of Navin Insurance stated: In the new services of the Autoplus plan, the discussion of the quality and speed of the advantages provided in line with the implementation of an efficient customer experience strategy has been considered more than before. One of the new advantages in this plan is “moving the passenger of a defective car on the road to the first city” and in the rescue service sector, the main goal is to calm the insured in case of any unforeseen accident.
Jamili pointed out that Bimah Novin is the first company that provides emergency services in addition to the body insurance policy, and said: Implementation of innovative plans based on the needs of customers has always been one of the main goals of Bimah Novin, and the Autoplus plan is one of these plans in the year. 96 was implemented. Now, after five years have passed, with the developments in the insurance industry, changes in the needs of policyholders and the need to improve the quality of services, we have come to the conclusion to review the relief services as well as the level of service provision in this plan in order to be able to Be the best way to respond to the needs of customers. Therefore, after carrying out the necessary studies and during negotiations with the car assistance company and checking the market needs, the assistance services of the Autoplus plan were updated and upgraded.
Pointing out that this plan is now offered by most of the branches and issuing units of this company across the country, he said: due to the acceptance of the insurance policyholders and the successful implementation of the Autoplus plan, the necessary infrastructure to provide it by all the company’s branches is being implemented.
According to the director of marketing and customer affairs of Navin Insurance, the services provided in Golden Autoplas are based on the prediction of accidents such as car stopping due to breakdown, running out of fuel, flat tire, running out of battery, accident resulting in the car not moving and in general, accidents that are There is a need for emergency services to fix it, and they are not covered by the body insurance policy.