Our ultimate goal is the satisfaction of insurance policyholders with the compensation paid in the field of treatment
According to the financial news report, quoted from the public relations of Iran Insurance, Eslami Panah, the manager of Iran Insurance’s medical claims branch, said: The goal and purpose of Iran Insurance Company’s services is the satisfaction of all policyholders regarding payments, especially in our area, which is medical claims payment, and this We are proud to be able to provide good services to all insurers, including our colleagues.
Regarding the performance of this branch, Islami Panah said: based on the policies made, Alhamdulillah, with the completion and improvement of the software system of treatment of damages, the payment of damages has been made more accurate and faster. In a short period of time, due to the upgrade of the program software, the payment of compensation to colleagues was delayed, which has now been updated and payments are on the normal track.
Regarding the comparison of statistical performance compared to last year, he said: the trend of our activity is towards growth, and the comparative statistics of the first six months of 1402 compared to the first six months of 1401 indicate an average growth of 50%. In the first six months of 1402, we paid about 8.435 billion Rials in damages, which shows an increase of 145% compared to the first six months of 1401, which was 3.429 billion Rials. Also, in the review department, the number of cases has increased from 500,000 to 973,000 cases, and the number of hospital cases has increased from 13,247 cases to 17,395 cases. Is.
The manager of Iran insurance claim treatment branch further added: This growth process happened while we did not grow much in terms of facilities and human resources and a number of colleagues left our team due to retirement and relocation. In this area, we use the services of licensed experts from the Technical Council and qualified and licensed assessors from the Central Insurance, and by coordinating and creating unity of approach and concentration in the payment sector, we are trying to make payment fair and we also plan to develop treatment software. and applications on the mobile phone platform to provide better and optimal services to our target community day by day so that we can institutionalize and operationalize the motto of seamless and quality service in this sector. Finally, I would like to express my appreciation and thanks to all my colleagues in all departments who work honestly and seriously.