Parsian insurance intelligent systems to build a better tomorrow
According to the financial news report, citing the public relations of Parsian Insurance, at the beginning of the meeting, Hadi Oyar Hossein, Vice Chairman of the Board of Directors and CEO of Parsian Insurance Company, gave an introduction about the necessity of digitization and the use of technological products in insurance companies, and a summary of He explained the state of the company in moving towards digitization and the use of electronic systems and tools. Referring to products such as Parsian Life Seedling and Safe Deposit Box in the field of banking and insurance products, as well as the use of smart systems for issuing and paying claims online, he pointed to the need to speed up the work of insurers and the benefits of not having insurers visit the companies in person. He mentions insurance for the purpose of issuing insurance policies or paying damages for the insurer and the policyholder, and added that Parsian Insurance provides various infrastructures, both in the field of human resource preparation and in the field of providing new technologies to use the modern technologies of the world. It has taken many steps.
In the continuation of the joint meeting between Parsian Insurance managers and central insurance managers, this company explained the most important services of “Chatre Hameor Parsian” including the registration of car inspection request by the insurer and the online notification of car body insurance damage. One of the other services of Parsian’s “Chat Hamorim” is an integrated system for monitoring and implementing medical insurance payment procedures. In this system, online services such as declaration of damage by the insurer and notification of the procedures of treatment claims are provided to the insurer. Buying an insurance policy online, viewing insurance policies, paying premiums online, visiting the car online to issue a body insurance policy are other features of the Parsian mobile umbrella system. Declaring car damage at the time of an accident online up to the stage of filing a claim and paying the claim is one of the other Parsan umbrella services, which allows insurers to receive claims without going to branches.
Optimizing insurance companies through digitization
Ruhollah Heydari, Information and Communication Technology Manager of Parsian Insurance Company, believes that the most important way to optimize insurance companies is through digitalization. There are many measures for digitization, which are customer digital experience, employee digital experience transfer, process agent and the last element of ecosystemization. It has been tried to create a combination of these projects for the progress of the work. The customer’s digital experience is the project that we are running under the name of Chaterhamrah program.
Heydari added: The digital experience of employees, which is one of the most important discussions, is used to create a hybrid work environment to create a good experience. In addition, in the process section, we have a hybrid work environment that helps the processes to run well. Many projects were started in the field of ecosystem building. One of these projects that was implemented is located in Parsian Financial Group. A good ecosystem has been built with Parsian Bank to create good value. The Nahal Life Insurance product, which is a joint product of the bank and insurance, is a withdrawal from the small balance of bank customers’ accounts and transferring it to their life insurance account, which is an innovative and ingenious design in connecting the bank systems to the insurance system.
The Information Technology Manager of Parsian Insurance further stated: Technologies give us features so that we can create value. One of these value creations can be the ease of using tools along with safety and health.
He continued: In the process of inspecting the body of the car, the policy holder performs the inspection of the body insurance himself and sends the information and the body insurance is issued to him. In fact, there is no need for people to be present. In the coming years, sending an expert to visit a car in the field will be a strange thing. Many hybrid and integrated systems are on the agenda of big companies and the world’s big cartels use this system. With the launch of various tools such as corporate messenger, internal portal and knowledge management system, insurance tracking system, etc., all of these help us advance this internal cooperation system in the best possible way. More importantly, we also receive feedback in this system. The topic of the chat box is because the insurance industry has many complexities, that’s why we have different technologies to communicate with customers. This chat box will be so advanced that it will also act as an observer.
All employees of Parsian Insurance are competent professionals
Amirsasan Tarabizadeh, Vice President of Parsian Insurance Market Planning and Development, believes that a lot of work has been done in the field of Parsian Insurance Company’s treatment. If the insured person now sends his case to Parsian Insurance Company for review, any of the company’s employees in this field can do this. The insured can also see the progress of his case and compensate if there is a defect in the document. Communication with the insurance system has also been done and useful measures have been taken in this area so that the insurers of the treatment area of this company can follow and observe all the stages of payment for their treatment without visiting in person.
He also pointed to the connection of Parsian’s smart medical insurance system to the country’s pharmacies and laboratories and said: Considering that basic insurance providers provide patients with medicines through electronic prescriptions, by connecting Parsian’s insurance system to pharmacies, insurance providers Parsians will be able to receive additional treatment by paying the deductible.
Guilty and innocent do not need to be present in the company
Jafar Soltani, the car insurance manager of Parsian Insurance Company, in the field of insurer accidents and the possibility of their presence in Parsian Insurance Company, said: In financial accidents, the culprit does not need to refer to the company. The mobile umbrella system provides good facilities for the policyholder and the policyholder enters the system and does his work. By taking photos of the car and other issues and entering information, the person himself makes progress. In this system, this information is also sent to the lost car and the work is done for both parties. The more interesting point is that we also examine the issue of guilt or not. In case of objection, the work is easily re-examined and another expert examines the work. This documentation system is collected online and access to expert experts is done at high speed. This plan reduces traffic tolls and organizes and integrates Article 40 of the Insurance Law, etc.
Bimah Parsian has a good cooperation with startups and so on, and this tool has been prepared with the cooperation of all the company’s elements. With the help of startups, we were more active in the body insurance sector and so on.
He also pointed to the advantages of using the third-party car insurance online system, and described it as very easy and practical for policyholders and those who intend to issue or renew their insurance policy, which can be renewed by following simple steps and in the shortest possible time. Third party car insurance has made it possible for policyholders.
Communicate properly with customers
Amir Momeni, the plan and program manager of Parsian Insurance Company, believes that the customer club system, with the goal set by the company and the follow-ups, will establish a good relationship with the customers.
All the efforts of Parsian Insurance are based on using these smart and technology-based mechanisms to provide a space for a suitable work environment for employees and a favorable company for insurers.
In the continuation of the meeting, while being pleased with the move of insurance companies towards digitization and providing technological and innovative products and services, the CEO of Central Insurance listed Parsian Insurance as one of the leading companies in this field and added: the insurance industry must adopt a modernization strategy. He considered it necessary to institutionalize insurance in all service branches and disciplines and to set up an innovative insurance forum to identify and solve the development problems of the insurance industry.
Also, at the end of the foundation, Naini praised the good interaction of insurance companies with knowledge-based companies and considered it a step in increasing the share of the country’s insurance market, the penetration rate and the satisfaction of the beneficiaries of the insurance industry, and continued this cooperation with the aim of providing new products and services. Emphasized.
It should be noted that the fifth technological campaign “Innovation Tuesdays of the insurance industry” is held every week with the presence of the CEO, members of the board of directors, managers of Central Insurance and representatives of the Syndicate of Iranian Insurers and Insurance Research Institute under the initiative of the Vice President of Planning and Development in Central Insurance.