Provide smart, easy services and develop electronic services

According to Monetary Financial News, citing public relations, Seyed Abbas Hashemi, Director of Internal Audit and Performance Evaluation of the Personal Injury Insurance Fund in line with the explanatory strategy by the management of this institution from “providing smart, easy and accurate services in accordance with the law and developing electronic service desk “The client and the victims are covered by the fund’s obligations throughout the country,” he said.

The director of internal audit and performance evaluation of the fund, who is responsible for reviewing and supervising the client honoring plan, as well as leading, developing and supervising the in-person and electronic service desk of this institution, said: As the headquarters and provincial areas with interactions between each other in creating and operating a comprehensive system in the electronic platform, always try to observe the legal aspects, while protecting the rights of the fund, to provide better and faster service to society. The purpose is for the victims, the client and the families of the deceased to take action in cases covered by this fund.
Hashemi continued: Considering that part of the fund’s files are related to people who have unfortunately died and most of them are people with injuries and sometimes mobility disabilities, how to provide and speed up the fund’s services to victims and clients from It is of special importance.
In this regard, this week, a victim who could not attend the fund to complete the case due to the severity of injuries and spinal cord injury, according to the coordination made between Isfahan Province Branch (where the case was filed) and Lorestan Province Branch (where the loss occurred). The representative of the fund left the Lorestan branch to one of the subordinate cities of Khorramabad city in this province and attended the victim’s bedside to obtain the necessary documents and complete the file in his house in order to cause the immediate payment of the amount due. Be provided to them.
The official continued: in playing the effective role of continuous monitoring and reviewing processes and evaluating the performance of areas and staff and improving the quality of services, as well as several services in the fund’s electronic service desk this year, the fund is trying to use The technical ability and knowledge of its specialized staff to equip and develop electronic systems so that while all processes are intelligently evaluated, during interaction with other government and executive agencies in creating the necessary communication platforms, the communication policy of the President Islami regarding the efforts of all executive bodies of the country to provide and develop in-person services to clients.