Respecting the rights of tourists is emphasized

According to the Aria Heritage report, citing the public relations of Alborz Cultural Heritage, Tourism and Handicrafts General Directorate, Yahya Hajna visited a number of these units on Sunday 30 Bahman 1401 to check the status of offices and travel service companies and observe how these companies provide services to citizens. .

In this visit, the head of Alborz Cultural Heritage, Tourism and Handicrafts Directorate directly examined the problems related to this field and emphasized on providing the best services to the travelers.

Pointing out that travel service offices must comply with the Charter of Passengers’ Rights, said: This charter must be installed and visible in travel service offices. Also, the service office license must be installed in these offices.

He also emphasized that the contracts concluded between travelers and travel service offices should be based on the contracts notified by the ministry.

Pointing to the problems of “one-way” or one-way tours, the Finance Ministry said: such tours are prohibited by travel service offices, and such violations will face the suspension of the relevant unit.

He also prohibited holding tours that are against Islamic affairs and said: Violations are dealt with in the technical committee for handling complaints. Also, the offending units are dealt with during periodic monitoring visits.

At the end of providing good services to travelers and tourists, the head of the Alborz Cultural Heritage, Tourism and Handicrafts General Administration considered Nowruz 1402 as the most important goal, and appropriate measures are taken in each area to achieve this goal.

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