Publication date: Sunday, August 23, 1401 – 11:19 53 views
News code: 23745
The CEO of Razi Insurance said:
Financial financial news – The CEO of Razi Insurance considered it very important to understand the needs of customers and noted: Currently, insurers are looking to increase the speed of issuing and providing services on the basis of technology, and Razi Insurance should facilitate the provision of services and Improving the methods to provide a suitable answer to the needs of customers.
According to the financial news report, citing the public relations and international affairs of Razi Insurance, Ali Jabari said in the consultation meeting with the provincial managers of Razi Insurance, which was held online and in the presence of the deputy and senior managers of Razi Insurance Company, that the policyholders in Current conditions and according to today’s lifestyle, they seek to receive quality services in a short period of time.
The CEO of Razi Insurance stated: According to the prevailing thinking of the society in the field of receiving services, Razi Insurance Company must design and implement its plans and goals according to the customer’s need to issue and pay damages in the shortest possible time.
Emphasizing that the policyholder is seeking to increase the speed in issuing and paying claims, he noted: Razi Insurance Company should put facilitation in issuing insurance policies and paying claims on its agenda, and this is the main priority of Razi Insurance Company in the year It is 1401. He stated: In addition to this, the needs and demands of the customers should be felt and resolved because currently many customers are only aware of third party insurance.
Jabari added: Reviewing the processes with a view to new technologies and smartening should be on the company’s agenda, because by moving towards improving the methods, the market can be taken over and many problems in the insurance industry can be solved.
Pointing out that all departments of Razi Insurance Company, such as agents, brokers and branches, are members of this big family, he said: holding numerous meetings with each member of this family is effective in advancing the macro and micro goals of the company, which in technical cases Informing and responding to different departments and people will lead to the elimination of ambiguity for insurance policyholders, and this will ultimately lead to the improvement of work and quality.
The CEO of Razi Insurance considered providing the highest quality services to policyholders as the most important task of this company and emphasized: There are three very effective components to improve communication and interaction with policyholders, among which the expertise and experience of human resources in responding can be provided. High-quality services in the form of cooperation contracts and prompt response.
Jabari said: In the current insurance industry of the country, competition and participation are very difficult, and at all stages, a new and updated process should be designed and implemented with an emphasis on responsibility.
The CEO of Razi Insurance continued: Selling and issuing insurance policies is very important, but maintaining, creating satisfaction and renewing the insurance policy at the end of the period is much more important than issuing the initial insurance policy.
He added: The duty of all departments of Razi Insurance Company is to maintain and create satisfaction among the company’s policyholders. These issues are brought up while renewing the insurance policy includes things such as controlling and reducing the coefficient and loss ratio, collecting claims, empowering the agency network and brokers. The use of new technologies plays a significant role in the field of marketing and sales.
