Serving people is the answer to customer needs in management science

According to the report of financial news, Mohammad Sheikh Hosseini, CEO of Tehseh Cooperative Bank, in the training workshop of the bank’s technology experts, said: In religious matters, there is a lot of emphasis on service to the people, but in modern matters of management, business, and marketing, customer satisfaction is emphasized. It has been interpreted.

The managing director of Tehsehe Ta’af Bank announced: Iran’s banking is transitioning from the semi-traditional and electronic era to the digital era.

He stated: Technology experts are the most productive and the efficiency and effectiveness of these colleagues is not hidden from anyone.

Sheikh Hosseini said: Technology colleagues in the provinces with the least manpower have the most output for the organization.

He added that due to the expertise and technical ability of technical colleagues, it is necessary to see special measures in the field of management for these people.

According to Sheikh Hosseini, “Motivation” is considered a focal point in individual and organizational improvement and beyond material issues. Motivation includes creating attractiveness in the job, the humane behavior of managers towards subordinates, delegating authority, observing the results of individual and organizational activities, and satisfaction with the job position, and paying attention to the organizational culture.
He said: The kind of vision and view we have on life and the world can give meaning to our personal and professional life.

The CEO of Tehseh Cooperative Bank continued: Happiness and pleasure are two concepts that are used a lot in the new world, and more emphasis is placed on the physical dimension, which is pleasure, but as Iranian Muslims, we pursue happiness in moral life. What is meant by ethics is the same golden principle that “whatever you do not like for yourself, do not like for others and whatever you like for yourself, like for others.”

This senior banking official stated: Serving the people as the ultimate goal of the Cooperative Development Bank can be implemented in the best way in the technology unit, because customer satisfaction can be operationalized by providing quality services and with speed.

He said: To be more effective, it is necessary to equip their technology colleagues with the financial and banking aspects of business.

In another part of his speech, Sheikh Hosseini referred to the vision document of the Cooperative Development Bank and said: “The goals stated in this document have been determined based on the opinion of cooperative and economy experts, and we believe that in 1404, the First Bank should To provide digital services to cooperatives and small and medium enterprises.
He clarified: transformational orientation and attention to the internal changes of the bank in accordance with the environmental changes and the growth of technology will make us not to be eliminated in the competition scene.

The consensus of technology colleagues
Shahram Bakhsha, the Deputy Director of Planning and Information Technology, also said in this meeting: Considering the changes made in the field of technology infrastructure, it is necessary to hold face-to-face meetings to achieve a common horizon.

He added: The colleagues of the technology unit play an important role in the operationalization of the TT Plus system, and in the coming days, electronic promissory notes and promissory notes will be operational at the level of Cooperative Bank branches.

The important position of the technology unit

Karim Mirzakhani, the deputy CEO for provincial affairs and marketing, also announced in this meeting: The bank’s technology experts should determine their plan for the continuation of the business according to their position and role.

Stating that the organization’s strategic and tactical ability to plan and provide appropriate response to obstacles and incidents can help business continuity, he said: Business continuity management is complementary to risk management.

He introduced the components of the business continuity program as flexibility, recovery and caution and said: The colleagues of the technology unit can play an effective and important role as a complement to the managers of the provincial branches.

Mirzakhani stated: During the new management period in the Cooperative Development Bank, strategic and fundamental issues such as the strategic transformation document, the training plan for future managers and honoring colleagues have been prioritized.

He announced: three strategic goals of developing the technological ecosystem, efficiency and innovation in providing services and products have been proposed as a necessity.

Sayad Rahmanpour, the director of provinces and branches, also announced in this meeting: It has been emphasized to the managers of the provinces that colleagues in the field of technology should be present in the meetings.

He added: In the marketing of the branches, the employees of the technology unit should also be present to explain the digital and technological services of the bank.