Serving the honorable families of martyrs and martyrs is the priority of Day Insurance
According to the financial news report, Tahir Mohebati, CEO of Day Insurance Company, among the secretaries of self-sacrificing organizations, considered the formation of dialogue between groups to advance the desired goals and monitor and improve service delivery processes as important and effective and added: Day Insurance Company The title of an economic enterprise must be accountable to shareholders and consider creating profitability as its main task. However, in the treatment contract for veterans, despite the high risk of treatment contracts, the priority of insurance is not the economic goals of this company, and serving this honorable class and obtaining the satisfaction of these loved ones is our priority. Because we consider ourselves indebted to his sacrifice.
The CEO of Day Insurance further pointed to the improvement of insurance processes and stated: Part of the dissatisfaction of the sacrifice community is related to the lack of notification of contract obligations and the method of medical deductions, as well as the delay in payments, which fortunately is the time taken to process the medical documents of the insured and pay. The costs have been significantly reduced, so that with the follow-ups, we have reached a stage where the documents are processed within 15 to 20 days. In the future, the Daro Rasan plan, which has been implemented on a trial basis for 70% of honorable veterans, will be implemented for all insured persons of the Shahid Foundation contract.
He further added: From the beginning of the year until now, the average stock market growth of the insurance industry has been around 19%, and D Insurance has been able to grow by 115%. Also, the process of payment to medical centers has accelerated so that all arrears have been settled by the end of 1401. In addition, considering the number of medical centers, we are looking to conclude contracts with the most reliable medical centers across the country.
Referring to the issue of customer orientation, he considered accountability to be an important pillar of this topic and said: We have paid special attention to accountability in this regard, so that in the near future, a customer interaction survey will be conducted from insurance clients as soon as they register their information. We will have that this importance can have a significant impact on customer satisfaction.
At the end of this two-hour meeting, the secretaries of the Martyr’s Foundation and the Affairs of Martyrs raised their issues and doubts by posing questions to the CEO of Di Insurance Company.