The CEO of Cooperative Insurance visited the Isfahan branch
According to the report of financial financial news, quoting from the public relations of Cooperative Insurance, in this visit, which was carried out with the aim of examining solutions and adopting new measures to achieve organizational goals and strategies, as well as identifying points of view, challenges and problems of the representatives and presenting suggestions. The diligent efforts of colleagues were mentioned as a fruitful solution.
The CEO of Cooperative Insurance, referring to the proposal system, once again emphasized to better handle the representatives’ written proposals and noted about the level of customer satisfaction: the representatives can also take a step towards removing obstacles by sending proposals in the proposal system, and in case Accept their suggestions and enjoy the rewards.
Expressing the creative and innovative policy of this company, he added: Cooperative Insurance Company has been encouraged by Central Insurance for several years in a row due to its ideal claim payment management system and the direct relationship between the reward of colleagues and the speed of claim payment.
Mazloumi continued by mentioning the names of the major insurance companies of Cooperative Insurance, including; Refah Bank, Tehseh Cooperative Bank, National Credit Financial Institution, Zar Industrial Group, Iran Khodro, Saipa and Gas Company emphasized the credibility and proper position of this company.
In the following, Behrouz Jozi Najafabadi, manager of the Isfahan branch of Cooperative Insurance, stated the issues and problems of the sales network and tried to remove the restrictions and create motivation among the employees. It is due to his cooperation with the cooperative insurance company.
Referring to the statistics of portfolio growth in the previous year, he pointed out: The growth of Isfahan branch’s portfolio in 1401 compared to 1400 was equal to 137% and in the first quarter was equal to 150%.
Samieh Mohammadi, Director of Public Relations and Customer Affairs of Cooperative Insurance, also pointed out that “the competitive advantage of Cooperative Insurance is the speed in paying claims” and stated: One of the concerns of customer affairs is the level of satisfaction of customers, accident victims and claim recipients. from this company.
Referring to the statistics obtained from 2 million users of virtual space, he pointed out that during the years 1400 and 1401, the Cooperative insurance brand was more recognized in the minds of fellow citizens.
In the following, Mohammad Hossein Yousefi, the company’s life insurance manager, emphasized that the most complete and comprehensive life insurance in the country is offered at Cooperative Insurance Company; He mentioned the benefits of this insurance policy. He also announced the launch of new specialized life insurance branches.
Roza Saeedi, director of medical insurance at Cooperative Insurance, was one of the other people present at the meeting, who stated that “the goal of the insurance company is to buy the risk of the customers, not their losses” and explained: insurance is an economic enterprise, not a support; Referring to the special unit that supports the rights of the insured, he said: the goal of cooperative insurance is always customer satisfaction, not just issuing an insurance policy!
Assal Ashtari, the director of liability insurance and engineering of the company, emphasizing the competitive rate of the Cooperative Insurance Company, said: The policy of this company is based on the recognition and assessment of the policyholder’s risk and the competitive rate.
He added: The rate of liability and engineering insurance in Cooperative Insurance Company is reasonable and proportional according to the records of the insured’s losses.
Mostafa Zahti Pak, the company’s car insurance manager, also pointed to the problems in the rate inquiry system in all insurance companies and explained: “We are trying to open this path for car operators in the company with the unveiling of the integrated rate inquiry system.” Cooperative insurance should be removed.
Emphasizing the company’s internal policy, he said: We try to achieve the highest possible level of customer satisfaction.
Hassan Puraskandari, the manager of fire insurances, also explained the issue situation in this company and said: “We have now made the road smoother for representatives by presenting a free fire insurance issue plan for life and car body insurers.”
He added: In this company, there is no obstacle to issue fire insurance for any business, and risk assessment is the responsibility of branch managers.
It can be said that during this visit, Majid Moghdisi, director of branches and provinces; Moslem Asadi, director of financial affairs; Mohammad Saleh Chitgaran, director of legal affairs, and Alman Vargaei, director of information technology affairs, were among the other directors present at the meeting.
It should be mentioned that Behrouz Jozi Najafabadi started his activity as the manager of the Isfahan branch at the same time as the eighth anniversary of the establishment of Cooperative Insurance, and he believes that now in Cooperative Insurance, with regard to innovation and creativity in providing new services and products to the insurance market and Also, the limited bureaucracy that allows organizational agility to the complex can be focused on strengthening activities.
Jozi Najafabadi also considered the presence of competent and caring forces in various headquarters and branches of the country as another advantage of Cooperative Insurance Company.
He also pointed to the organizational policy and stated: reliance on the cooperative sector in the country’s economy and the existence of wide opportunities in this area to attract suitable portfolios with low risk and attention to other service providers in the industry such as brokers and damage assessment companies brought forward as positive cases for the attention of cooperative insurance.
The Isfahan branch manager also believes that by strengthening environmental advertising and using virtual space, one can move in a more favorable direction to introduce the company’s brand, and in this direction, it is necessary to consider continuous programs for training the sales network and branch employees.
Jozi Najafabadi also pointed to strengthening the mechanism and coherent structure to provide services to large insurers in the provinces and strengthening sufficient incentives for employees and representatives and believes that considering these cases, Cooperative Insurance Company will be recognized in the coming years. It will be the most popular companies and the main choice of insurers.
It is worth mentioning that “Akhtar al-Maluk Qurban”, representative of Cooperative Insurance of Isfahan province, was also selected as the “chosen representative” of the insurance industry by the Syndicate of Iranian Insurers and Isfahan Chamber of Commerce on the insurance day of 1401.
*”Shiva Bagherzadeh” reporter of Isfahan province