The development of useful brokerage services is a place of happiness and hope
Majid Eshghi, the head of the Stock Exchange and Securities Organization, visited the floors and different sections of the largest capital market service center in Iran this morning, May 10, 1401, by attending the Mofid Brokerage Customer Service Center.
The head of the Exchange and Securities Organization first visited the call center, quality assurance center, data management (MIS) department, artificial intelligence system in call monitoring, useful academy, digital support center and data center and was closely acquainted with the customer service processes. it placed.
“Mofid brokerage is one of the leading financial institutions in the capital market and we are proud of the existence of such a valuable collection,” Eshghi said at the end of the visit to the staff of Mofid Brokerage Services Center, referring to 20 years of knowledge of Mofid Collection.
The head of the stock exchange organization continued: “The events that took place in the establishment and development of this center are a happy place.” We hope this collection develops as fast and even faster as I have known for the last 20 years.
He added: “Brokerage companies bear the main burden of capital market activity and efforts and are the connection point between the capital market and customers.” The development of services that has taken place in this center is a happy place and we hope that other elements of the market will be able to provide services of this scope and quality.
Referring to the expansion of the capital market in the last 2-3 years, Majid Eshghi stated: “Now the capital market is not comparable to the past and direct investment, with the events that took place in 1999, is one of the serious concerns of the organization.”
He continued: “One of the reasons for the ups and downs of late 1998 and 1999 was the lack of familiarity of new investors to the capital market, and the collapse of the market after this time led to mistrust, which will take time to compensate for this distrust.”
The head of the stock exchange organization enumerated the measures taken in the capital market in order to restore public confidence in this market and said: “Now the focus of direct investment should be curbed and indirect investment should be strongly developed by creating suitable conditions.”
He described brokerage firms as one step ahead of the stock exchange and market elements, saying: “Although it may seem strange to the head of the stock exchange organization, this is a fact that has existed and the market elements and the market watchdog must move quickly.” To the extent that the promotion of indirect investment is institutionalized more rapidly and rapidly in society.
Eshghi acknowledged that direct investment brings excitement and pressure to systems: “The entry of large volumes of small investors into direct market transactions is not seen anywhere in the world.” The entry of high volume of micro-investment into the capital market in Iran and their micro-trading puts a heavy pressure on regulatory systems, trading systems, settlement and brokerage systems.
Emphasizing the spread of the culture of indirect investment, he noted: The Exchange Organization has tried to develop indirect investment by issuing new licenses for funds, portfolio management and services around the axis of indirect investment.
In the end, he added: “I thank the efforts of the useful brokerage team, which bears a heavy burden in the capital market, and I hope that this process of progress will continue.”
It is worth mentioning that Mofid Brokerage Service Center is the largest service center and customer contact center in the Iranian capital market, which has the task of supporting and providing comprehensive support to investors 24 hours a day, 7 days a week, even on holidays to improve the capital market services. Is in charge.
