The psychological test of the employees of the contact center with the clients of Qarzul Hosneh Mehr Bank was held

According to the report of financial news, quoted from the public relations of Qarz-ul-Hosneh Mehr Bank of Iran, considering the importance of the activities of the employees of the customer relations center, the general department of public relations and customer affairs, in cooperation with the general department of human capital development of the bank, determined the job description and indicators. It is important that he has the personality required for the said job.

In this regard and in order to evaluate the degree of matching of the personality characteristics of the employees with the target indicators, all the employees of the customer contact center participated in the designed psychological test which was held in the presence of the bank’s trusted psychologist and answered the relevant questions.

After analyzing the test results in the specialized recruitment committee of the bank’s customer relations center, the weaknesses of the users and the training courses they need to improve their performance will be identified and necessary action will be taken in this regard.

It is worth mentioning that the contact center with customers of Qarz-ul-Hasne Mehr Bank of Iran is working and responding to the bank’s customers in three shifts: morning, evening and early morning.