The role of Qarzul Hosneh Mehr Bank kiosk system in speeding up service delivery to customers

According to the financial news report, quoted from the public relations and customer affairs of Qarzul Hosne Mehr Bank of Iran, Seyed Saeed Shamsinejad, the CEO of the bank, during a surprise visit to the central independent branch (3001), was informed about the details and the working mechanism of the special customer assistant banking system (kiosk). took

During this visit, proposals and solutions to improve executive processes, strengthen efficient options, and solve possible shortcomings of the aforementioned system were proposed, which resulted in the special emphasis of the bank’s CEO on increasing the level of access and accelerating the completion of its processes.

In this visit, “Shamsinejad”, in addition to examining and diagnosing the kiosk system, talked with a number of bank customers and was informed about their concerns.

It should be noted that the kiosk system is for the bank’s customer assistants, which has been launched on a trial basis since the beginning of November by the General Department of Electronic Banking and Software Systems Development with the aim of providing electronic services in branches and accelerating customer service.

The kiosk system has various features and options such as card blocking, deposit details display, SMS activation, channel activation (Mobile Bank, Internet Bank and QBank password) as well as loan details display, and provides the possibility of meeting the banking needs of customers without going to bank counters.