Upgrading Kosar Insurance Mobile Damage Services

According to the monetary financial news, quoting the public relations and the announcement of the General Manager of Kowsar Insurance, at the same time with the forty-third anniversary of the victory of the Islamic Revolution, with the aim of better service and customer satisfaction, the mobile damage unit of Kowsar Insurance Company with a structure The new and strengthened one started in Tehran and will be gradually implemented throughout the country.

Azam Alizadeh, while thanking the speed of action and cooperation of the Managing Director of Tehran Province Supervisors and colleagues of Customer Affairs and Social Marketing Management with car management, as well as the support of Sadr Asayesh Assessment Company regarding the mission of Kosar Insurance, said: But the experience of these few years showed us weaknesses and we saw that in some issues, things do not go as expected and desired by the customer. Therefore, we decided to improve the work process so that finally the steps of inspection and expertise, formation, registration and evaluation of car damage cases can be done more quickly and easily.

Emphasizing that Kosar Insurance always monitors the performance of damage assessors, he noted: Kosar Insurance by using specialized staff and specialized software while recording all contact information of customers who have suffered damage in all parts of the country and distribution management Work between damage units and damage assessors continuously monitors their performance and evaluates the quality of work at various stages using up-to-date tools and obtaining feedback from customers. Therefore, the slightest customer dissatisfaction and problems in the work will be identified quickly and an appropriate decision will be made to resolve it.

The General Manager of Kowsar Insurance Property Insurance added: “In the first stage, the implementation of mobile damages in the big city of Tehran will be key,” he added: Mobile will be on the agenda in other provinces.

In this meeting, Amir Hossein Hesaraki, CEO of Sadr Asayesh Damage Assessor Company, also appreciated the trust of Kowsar Insurance Company and stated: I and my colleagues have designed and compiled all activities and processes in accordance with Kowsar Insurance’s request. Time will tell.

In the continuation of this meeting, Hamed Kowsarikia, Managing Director of Tehran Province Supervisors, emphasizing that customer satisfaction is the first priority of the company and is always considered by the CEO, said: Be upgraded. For more accurate information about customer satisfaction, as always, the performance of each of the colleagues of the damage assessment company in interaction with our victims, in various aspects such as speed, accuracy, neatness, ethics and other issues are constantly monitored and recorded.

At the end of the meeting, with the signatures of Hamed Kowsari, Managing Director of Tehran Province Supervisors, and Amir Hossein Hesaraki, CEO of Sarir Sadr Asayesh Damage Assessor Company, a cooperation agreement was concluded between the parties on handing over mobile car damage assessment in Tehran Province.