What does the law say about after-sales service?

Economy Online – Taha Siraj Al-Haq; According to the Law on the Protection of Consumers’ Rights, the car supplier is obliged to comply with the notification standards regarding the safety, quality, health of the car and its compliance with the guarantee provided to the consumer.

The warranty period can not be less than one year from the time of delivery of the car to the consumer or a function equal to 30,000 kilometers (each of which ends sooner).

The commitment period or the period of supplying parts and providing standard technical services is equal to 10 years from the official delivery of the last car to the consumer.

The supplier is also obliged to eliminate any defects or defects due to design, assembly, production or transportation that exist in the car or as a result of normal use of the car, and is contrary to the provisions of the warranty and specifications announced to the consumer. Either prevent the proper use of the car or deny its safety or reduce the transaction value of the car.

Do not forget that the cost of repairing a defect or defect of the car during the warranty period and compensation of all damages to the consumer and third parties, including financial and personal damages and treatment costs due to defects or defects that are outside the third party insurance obligations, car shipping costs To the repair shop, it is the supplier’s responsibility to provide a similar replacement car during the repair period if the car stops for more than 48 hours.

The supplier’s obligations are fulfilled directly or through a sales agent or an authorized dealer, and the supplier is obliged to establish an after-sales service network or authorized spare parts repair and distribution agencies and provide the necessary training in proportion to the number of vehicles supplied nationwide. Force you to go to a certain agency.

But if there is a dispute over this issue, what is the solution? The law states that in the event of a dispute between the parties, the dispute will be decided at the request of the parties, first in the relevant dispute resolution board, consisting of a representative of the car supplier, ‌ official forensic expert and law enforcement expert chaired by the official forensic expert by a majority vote. . If either party objects to the decision, the request can be pursued in a competent court. The competent court must rule out of turn and within a maximum of 2 months.

If the defect or defect of the car safety parts remains during the warranty period after three repairs, or if the defect or defect of the parts that cause the possibility of physical or life injury and has not been repaired with one repair, or the car more than 30 days دلیل Due to repairs that remain unusable, the supplier is obliged to replace the defective vehicle with a new one at the request of the consumer or to refund the price to the consumer by agreement.

Be aware that the supplier does not have the right to transfer or use the returned vehicle before the defect is repaired. The transfer of the said vehicle is allowed after the elimination of the previous defect and defect and by explicitly announcing the said defects in the transfer documents.

The supplier, sales agent and authorized repair agent are obliged every time the vehicle under warranty is repaired or serviced for various periods, ‌ after the completion of the work in writing all the defects and defects declared by the consumer, the actions taken and the parts repaired or replaced if Mention the situation and submit it to the consumer.

It is important to note that the use of non-standard or non-approved parts by suppliers and authorized repair agents is prohibited.

Remember that if the supplier’s obligations are impossible to fulfill due to unforeseen and unpredictable events, these obligations will be suspended and the suspension period will be extended to the warranty period.

Any direct or indirect agreement between the Supplier, the Sales Broker and the Consumer under which all or part of the Supplier’s obligations under this Law or the Warranty issued, or placed under the Sales Broker or any other title, The consumer is void and ineffective.

Also, concluding any kind of contract in which the rights and obligations of the parties to the contract and those covered by this law are not observed, according to Article 10 of the Civil Code and similar cases, is illegal and invalid.

One of the important points of the law is that any defects and loss of life and property caused to the consumer and third parties that are caused by the consumer during the warranty period due to replacement or installation of parts and peripheral systems or receiving services outside the official and authorized network of the supplier It is excluded from this law and does not create any rights for the consumer and third parties against the supplier.

On the other hand, the supplier is obliged to state his obligations in writing in the warranty documents and at the time of delivery of the vehicle, to explicitly announce the subject of this law to the consumer.