55% reduction in vehicles stopped in the after-sales service network

Company News; The CEO of Iran Khodro Industrial Group, said: 55% reduction of stopped cars, 5% improvement of the quality level of Iran Khodro products based on the evaluation of Iran Quality and Standard Inspection Company in the last quarter and 20% improvement of quality indicators before delivery (product evaluation index- IQX) in April 1401 compared to the average of February and March 1400, is one of the signs of the effectiveness of measures and quality programs of Iran Khodro Industrial Group in the last quarter.

Ecopress– Mehdi Khatibi announced a 55% decrease in stopped and expected vehicles in the after-sales service network from February 1400 to April 1401 and said: “By prioritizing the supply of network parts, we are witnessing an increase in customer satisfaction.”

The CEO of Iran Khodro Industrial Group said: In order to fulfill the menus of the Supreme Leader, Imam Khamenei, the eight communiqués of the esteemed President and respect for the demands of esteemed customers, formulate and implement a quality transformation plan in the value chain and in the fields of supply, engineering and We have put design, construction and production, sales, after-sales service and logistics in the three axes of design and supply of new cars, stopping the production of old products and eliminating chronic defects and improving the quality of current products.

Khatibi added: “Since mid-February of last year, in order to implement the quality goals of products, about 70 projects to improve the quality characteristics of current products and nearly 190 infrastructure programs to improve quality throughout Iran Khodro value chain for three short periods, Medium and long term is defined and implemented.

He continued: “By focusing on effective and result-oriented programs, the issue of improving the quality of Iran Khodro Industrial Group products is continuously monitored and taken care of.”

The CEO of Iran Khodro Industrial Group stated that in a short period of time after the definition of projects, the results of reviewing the process of quality indicators before delivery and how to approve quality plans, indicate the effectiveness of programs and improvement of these indicators. 60,000 km for all 1401 model production products and creating the necessary infrastructure and capacity building in the after-sales service network, the obligation to produce products without a deficit due to the significant effects of production by directly passing on quality indicators are the main measures to advance the company’s quality goals. Iran Khodro, during the current year.

The CEO of Iran Khodro Industrial Group continued: “Considering the high role and share of parts quality in improving the quality of products, supply chain and parts manufacturers, we tried to improve the quality of parts by creating appropriate interactions and increasing synergy with manufacturers.” And provide products that this approach has also been welcomed by component makers.

Khatibi, emphasizing the approach of supporting and supporting parts manufacturers, said: “At the same time, in 1401, we have considered certain quality requirements for the field of parts supply, technical and engineering support to improve the capabilities of manufacturers, requirement and supervision to ensure quality and quantity at the same time.” And the time of delivery of parts by manufacturers, cooperation with manufacturers with valid ratings (A and B) based on Sapco rating and revocation of approval of manufacturers that did not meet quality goals, are among the approaches of Iran Khodro Industrial Group in relation to supply quality and parts.

He added: Iran Khodro Industrial Group will make every effort to improve the quality of products by creating empathy and attracting the maximum participation of parts manufacturers and by utilizing all available human and specialized capacities.

Managing Director of Iran Khodro Industrial Group, focusing on customer demand in quality indicators, expanding quality control to all effective units in the company’s value chain, focusing on optimizing behavioral patterns, standardizing procedures and characteristics, and achieving the highest standards in quality products, services and programs There will be several other major actions of the company.

He expressed hope that, with the help of God Almighty and with the support of committed and hard-working human capital, we will witness the growing quality of processes and products, the fulfillment of the scriptures of Imam Khamenei’s supreme leadership and the maximum satisfaction of our dear customers.

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