Iranian Technology Company was ranked as the 2nd best call centers in the world

The CEO of this Iranian technology company said in an interview with IRNA University and Education reporter on Saturday: “The time has come to turn traditional call centers into a smart digital service center. Today, in the age of cloud technologies, advanced call centers are evolving digitally. Provides a new focus on customer service and human resources, as well as investments in modern technology and experience.

Alireza Hosseinnejad said: Call centers around the world use advanced and analytical technology to take advantage of advanced customer service to reduce costs and increase revenue, however, many companies, primarily because Technical, cultural and competency barriers do not invest enough, perhaps most importantly, many do not recognize the values ​​they are losing, and yet they need to pay attention to them.

“At the 16th Global Call Center Event in the EMEA region, Europe, the Middle East and Africa, we tried to share our best practices from the past year and ranked second in the world for the second year in a row,” he said.

He said: “One of the features of this event was presenting online, so the call centers had tried to produce very attractive presentations by using audio-visual technologies, and this made the competition in this period much more difficult than last year.”

Also, Mohammad Reza Mehrazma, representative and speaker of the achievements of this technology company in the 16th World Call Center Event in Europe, Middle East and Africa – said that during this period I had the chance to judge a number of presentations: Most companies have their successful experiences in epidemics The event was a valuable opportunity for all call centers to compare themselves globally with other call centers.

He stated: “Another feature of this period of competitions, considering the importance of human capital in call centers, was the measures that these centers had taken for the growth and satisfaction of their staff.”

“We tried to learn a lot from other call centers during this period and we hope that this learning can have a positive effect on the growth and improvement of our call center,” Mehrazma said. We have always been trying to provide decent services in accordance with the highest international standards so that we can export these services to other countries.

He said: “The items we focused on were focused on improving service and customer experience. We tried to provide an advanced structure in the customer relationship system and optimize the calculation formula of the number of responsive experts without disrupting the quality of call center services.” Create new and competitive with other call centers.

He reminded: This global event was held with the presence of more than 2,000 participants from 80 countries and the Iranian technology company Safi Abi Aram won a silver medal in the group of countries in the Middle East, Europe and Africa.