Playing a supervisory role does not mean causing concern for tourism activists

According to the tourism reporter of Fars News Agency, Ali Asghar Shalbafian, the Deputy Tourism Minister of the Ministry of Cultural Heritage, attended a joint meeting with the senior officials of the National Standards Organization of Iran, representatives of specialized tourism organizations, and virtual communication with the general managers and experts of the provincial general administrations.

He added: Playing a supervisory role does not mean causing concern for tourism activists, and the authorized private sector welcomes the standardization of tourism services and considers this issue as a basis for the prosperity of their business.

Ali Asghar Shalbafian said in a joint meeting with the senior officials of the National Standards Organization of Iran, representatives of specialized tourism organizations, as well as a virtual communication with the general managers and experts of the provincial general administrations of the two institutions, which was held at the Khilaj Fars Hall of the Ministry of Tourism, following the previous meetings about the need for coordination in the matter of standards and evaluating the quality of services in tourism facilities, this meeting was organized with the aim of explaining the topics of cooperation and realizing the relevant goals and objectives, as well as planning the process of cooperation with the general administrations of the provinces in connection with the issue of standardization of tourism services.

Emphasizing that the specialized activity of the standard organization will not create additional concerns for the tourism sector, he said: Our view and perspective in the tourism vice-chancellor to the organizations and the provincial administrations has been such that two red line points are considered. One is to defend the rights of fellow citizens and tourists, which we do not include any tolerance and condescension, and the other is to defend the rights of investors and tourism activists. Our duty is towards the people who have the activity license who brought their capital in this way. This is the way to be responsible for defending the rights of investors and tourism operators.

Shalbafian emphasized: Considering these two points, we conveyed our view to the National Standard Organization and realized that there is no change in this field and we have a common view.

The vice president of tourism continued: During various meetings and correspondence, we summarized some points. One is that the National Standards Organization and the Ministry of Cultural Heritage, Tourism and Handicrafts each have separate legal powers, which together means that we, as a governing body at the headquarters and provincial levels, are not looking to create concern for the tourism field and cause concern. There is no memory of tourism activists. In fact, our goal has been to reach the summary and common procedure of activity in the standardization sector of tourism facilities with the cooperation, coordination and interaction of two institutions.

Shalbafian pointed out: tourism activists consider the business boom and the optimal provision of tourism services as a necessity for the continuity of their business, therefore they consider supervision as a natural thing. As during Nowruz, the supervision is intensified and accepted.

According to the vice president of tourism, the representatives of specialized tourism organizations are also willing to carry out standardization in accordance with the standards of the day, because they are busy as activists in this field and also because they exercise supervisory duties.

Shalbafian, while receiving comments and reports from the vice-presidents of tourism in the provinces, emphasized that playing a supervisory role does not mean creating concern for the tourism activists, and reminded that the provincial administrations should coordinate with the tourism activists and the National Standard Organization to form a working group for supervisions. A joint plan should be carried out and the concerns in some provinces should be resolved.

Shalbafian, while explaining other common work priorities, mentioned: According to the law, the governing bodies that provide accommodation services are required to implement standards and quality improvement. This issue also applies to government accommodation units. On the other hand, monitoring the quality of tourism services, especially in free zones, is one of our other concerns, which can be seen especially during Nowruz in Kish and Qeshm islands. In fact, we want to complement each other. People should not be in uncertainty, in such a way that they receive services that do not have the required standard and quality.

In this meeting, the vice president of tourism also discussed the main areas of cooperation between the two departments of the Ministry of Cultural Heritage, Tourism and Handicrafts and the National Standards Organization, including the use of scientific and research capacities in the process of developing tourism service standards, using the potential of the parties in preparing educational content through research institutes of the relevant ministry. and Iran’s National Standard Organization, cooperation in compiling the regulations and executive standards of halal tourism, cooperation and interaction of experts in the field of monitoring the implementation of standard regulations, agreement on issues such as health and safety, etc. in tourism facilities in order to facilitate and support businesses in the field Tourism, holding joint meetings at the expert level in order to deal with the challenges ahead, forming joint specialized working groups and conducting joint supervisions in order to improve the quality level of tourism services in related facilities, and emphasized that the developed rules can be revised, like standardization In the field of energy tourism facilities.

Area Oppressed But high capacity Tourism in need upgrade is the level

Also, in this meeting, Ehsan Sadeh, the vice president of quality assessment of the National Standards Organization of Iran, emphasized that the National Standards Organization is obliged to develop, implement and monitor services at a competent level with the cooperation of related institutions. There is a direct relationship between the problems and the satisfaction of the compatriots.

He also stated that attention to the development of halal tourism standards is one of the other requirements of this organization and emphasized the existence of a suitable income market and the country’s favorable environment for attracting tourists in this field.

Emphasizing that the evaluation of tourism services should be in a way that encourages the activity of the private sector, Sadeh emphasized: We need to create an effective provincial division in cooperation with the National Standard Organization to facilitate the progress of executive affairs.

The vice president of quality assessment of the National Standard Organization reminded that the entry into various fields of standardization in various sectors such as rehabilitation and welfare, postal affairs, tourism, primary schools and the elderly sector has been started and is being followed up seriously.

Target We The entry of tourism services is at the national level

Parviz Darvish, Deputy Director of Standard Development and Promotion of Iran’s National Standards Organization, also listed 38 national standards in the field of tourism and mentioned that we have always taken local, local and climate criteria into account when converting tourism service standards into national standards.

At the end of this meeting, the members present on behalf of the Ministry of Cultural Heritage, Tourism and Handicrafts and the National Standards Organization of Iran in order to conclude a joint cooperation memorandum with the aim of creating a suitable environment for the quantitative and qualitative improvement of the services that can be provided in tourism facilities, creating unity of action and preventing Opinions and behaviors of taste in the field of evaluation and quality standards of tourism facilities and also determining the criteria and indicators needed to monitor tourism facilities were agreed upon.

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