Reducing the time for handling complaints in the Ministry of Welfare – Mehr news agency Iran and world’s news
According to Mehri news agency, Mehri Talebi Darstani Stating that in the fight against corruption, from the beginning, during the first three months, we noticed the overlap of some issues, including complaints and corruption reports, he said: more than 80% of the complaints were originally reports of violations and corruption and related to the lack of accurate and systematic supervision of the ministry.
He added: After the investigations, to the model of the “Biosphere Document”. anti-corruption“We arrived and the procedures for reducing administrative corruption were identified.
Director General of Inspection, Performance Evaluation and Responding to Complaints of the Ministry of Cooperation, Labor and Social Welfare, referring to the monitoring and evaluation system at three headquarters, internal and external levels, said: Periodic inspection was closed due to Corona, but it has been resumed in a new format. . In this regard, 21 cases of periodical inspection (headquarters and provincial) have been carried out last year and 15 cases this year.
Darstani He continued: Committees under the evaluation system, including the people’s committee, administrative health and protection of people’s rights, performance management and secretariat inspection are active. Before this, we did not have the dignity of entering companies and holdings, and the inspection was not defined by the ministry, which was made possible for the first time through the definition of the secretariat committee.
He stated that we have five portals for registering public complaints, and said: the public communication system of the governmentSamed), comprehensive complaint response system, virtual channel, public meetings and communication with the response group are among these. 32 thousand and 903 cases of face-to-face meetings have been carried out in provincial trips, 100% of initial action and 70% of final action have been done on them.
Director General of Inspection, Performance Evaluation and Complaint Response of the Ministry of Cooperation, Labor and Social Welfare continued: 4,603 complaints have been registered in the response system, and action has been taken on 99% of the complaints. We had 4150 complaints on the virtual communication line, and 95% of these complaints have been dealt with.
Darstani Stating that the average response time to complaints in this office has increased from 11 to 3.2 days, he said: He also witnessed a 2198 percent increase in the work flow. Samed And 174% of the comprehensive system of accountability, and efforts to improve the current situation continue.
Alireza Asgarian, Special Assistant to the Minister of Cooperation, Labor and Social Welfare, also said in this ceremony Wego With the people, listening to their problems and dealing with their dignity complaints will improve their security and show the people of the managers, he said: Anywhere Papers are exchanged, there is corruption and papers should be removed and there should be a smart and transparent system that is visible to everyone.
He emphasized that bottlenecks should be identified. Managers should identify the bottlenecks they may be affected by. Should processes And shortened the time period for doing things.