The activity of the national line “Namad” in the morning and evening – Mehr News Agency | Iran and world’s news
According to the Mehr news agency, quoting the information and public relations center of the Ministry of Education, Masoud Shokouhi, director general of educational affairs, counseling and care against social harms, said about the necessity of launching the national line symbol 1570: Protecting children and adolescents against health risks Mental and social trauma, in addition to providing self-care training, also requires preparation for a quick response and timely and effective intervention.
He added: “In situations where various risks threaten the mental and social health of children and adolescents, the use of diverse capacities and comprehensive strategies for students and families to access the services needed for guidance, counseling and social assistance can, in addition to prevent the occurrence and spread of disorders.” Mental health and social harms among students save their lives in psychosocial emergencies and tragic events and difficult situations.
Shokouhi said: “Fast and free access to subject matter specialists in the fields of guidance, counseling and social work, as well as adopting an empathetic and innovative approach in providing services can have a significant impact on reducing the risk of children and adolescents.”
The Director General of Educational Affairs, Counseling and Care against Social Injuries added: In order to build capacity to facilitate and accelerate the response to the needs of students in the field of guidance services, counseling, psychological and social work, as well as networking, integration and Development of inter-organizational referral system to provide timely and effective services using the capacity of new communication and digital technologies, we launched the national symbol line number 1570 in provincial centers across the country.
He added: The national symbol line, after installing and deploying hardware in all provincial centers and at the counseling and psychological services center, officially started working in August 1400 to provide services.
Director General of Educational Affairs, Counseling and Care against Social Injuries, regarding the time of providing emergency services (symbol); He said: these services are now provided in 2 morning shifts from (8 am to 2 pm) with the presence of counselors and social workers and the evening shift from (2 pm to 8 pm) with the presence of counselors and social workers.
He said that the target groups in providing guidance, counseling and social work services in the national line of 1570 symbol include all students, staff and parents of students and about the types of counseling provided by this line to students, he added: timely coordination and specialized intervention in Psychosocial emergencies such as suicide, neglect, etc. Providing telephone counseling services (education, adjustment, life path, etc.); Providing guidance services to families and answering their questions; Providing social work services to students; These include receiving emergency telephone reports (suicide, violence and child abuse, sexual abuse, escape, abuse, extreme poverty, homelessness, homelessness, delinquency and substance abuse) and providing voice services.
Shokouhi stated: The symbol line (1570) has been set up and started working in all provincial centers and at the counseling and psychological services center.
The Director General of Educational Affairs, Counseling and Care against Social Injuries stated about the goals of launching this line: Facilitating quick and timely access of students, staff and parents to guidance, counseling, psychological and social work services; Rapid response to student psychosocial emergencies; Networking of counseling, treatment and social work capacities in education; Quality of services by using trained specialists in this program; Comprehensive treatment services and social support needed by students through a coalition and systemic approach; Prevention, control and reduction of psychosocial injuries of students are among the goals of launching this line.
Regarding the people who are used to counsel students, he said: “Counselors who provide services from among those with bachelor’s and higher degrees in the fields of psychology, counseling and social work have been selected from cultural partners. Line 1570 has been provided to this group of consultants by experts.
Shokouhi continued: in order to select the manpower working in the 1570 line, in addition to considering the condition of specialization and the relevance of the field of study, criteria have been considered for providing services in the provinces of the country. With the local languages and dialects of the province; Active listening, fast word formation of information; Basic information about information and communication technology (IT); Familiarity with issues and criteria within the organization of the Ministry of Education; Adherence to the need to maintain secrecy and secrecy; Ability to empathize and provide support; Basic acquaintance with the rights of the child; Basic familiarity with other helpline protocols.
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