The most important element of staff training courses is to institutionalize the understanding of the importance of customer service and the selfless community

According to the Iran Economist, citing Bank D public relations; Alireza Gheitasi, while visiting the training department of the bank, attended the closing session of the in-service staff and said: “The most important goal of this training course, in addition to improving the skills and knowledge of banking, is to acquaint the in-service staff with the organizational culture of Bank D.”

He added: “The most important element of Bank D’s organizational culture and mission is to serve customers and families of martyrs and martyrs. I hope this training course will be effective in institutionalizing the importance of serving the community of martyrs.”

Referring to the importance of good service in the branch, Gheitasi said: “Branch employees are the front line of the bank in customer service and the most important factor in determining customer satisfaction. Try customer satisfaction.

It is worth mentioning that in the staff socialization training course, which was held for two weeks, the employees, while learning internal banking, banking law, delivery, accounting, anti-money laundering and Benco software courses, also got acquainted with banking processes experimentally by attending the branch.

At the end of the meeting, the CEO praised the top three learners of the course.

On the sidelines of the meeting, the CEO of Bank D also attended other training courses of the training center and talked to the staff and instructors of these courses.