WhatsApp surveys users

WhatsApp has become one of the applications that are constantly updating and adding new features. Many new features are introduced before they become available to test users. With new changes coming to this messenger every day, how can designers keep track of features that are working well or those that also need improvement?

With this in mind, WhatsApp seems to be designing an in-app chat-style survey to gather user feedback.

According to Aetna from Isna, it was previously announced that WhatsApp is working on offering group polls and has separate plans to improve the bug reporting system, but none of these things are similar to the poll feature seen by the WABetaInfo website. It is hand drawn. This new feature is chat with authenticated business account belonging to WhatsApp and users can express their opinion about specific features and products in this application.

Users who are asked to participate in a survey will receive an invitation that states its purpose and allows users to accept or decline the invitation. If users are not interested in participating in a survey, they can block their WhatsApp Surveys account like any other account to stop receiving survey invitations in the future.

According to the Android Police website, users should not expect the tool to allow them to request major new features or other major changes to WhatsApp. In fact, this tool looks like a system that can be useful during tests and other phases of feature building. With this feature, other users do not need to write long emails and report bugs directly to the support department and WhatsApp designers.