Satisfaction of the Fund’s beneficiaries with “Salary Certificate Issuance” and “Necessary Loan” services

According to the Welfare and Social Injuries Group of Fars News Agency, according to the aggregate statistics obtained from this survey (ending in the first week of May), retirees and government employees are most satisfied with the service of “issuance of salary deduction certificate” (85%), “Services Travel (79%) and “Necessary Loan” (79%) and had the lowest level of satisfaction with services related to “Retirement Children ‘s Thesis Loan” (44%) and “Supplementary Insurance” (47%).

Due to the low satisfaction of about 44% of dear retirees from the facilities for supporting student theses of retirees (Hampad), with the order of the Fund CEO, increasing the amount and number of such facilities was put on the agenda in coordination with the operating bank. Will be updated and the new registration call will be published.

Given the 47% satisfaction of retirees and the fund’s beneficiaries in the issue of supplementary insurance, which is being implemented in the form of a “compensation plan for medical expenses”, the issue has been reviewed by the claims committee and seems to be the only way out of this issue. Dear most retirees, the implementation of Article 85 of the Civil Service Management Law by the executive bodies, which the Fund has always emphasized. Last year, however, the Pension Fund pursued this demand throughout the 1401 budget, but its entanglement with the “financing burden” issue has left it ineffective despite all the follow-up.

According to the latest survey conducted in the period of “the first week of May”, the highest claims of retirees and beneficiaries of the State Pension Fund are related to “annual continuation of the proportionalization of 90% of pensions with employees of the same rank” with 31.5%, “increasing the amount Salary in the budget of 1401 “with 29.3%,” Increase of coverage of supplementary health insurance obligations “with 11.3%,” Equalization of salaries of all executive bodies “with 9%,” Employment of children of retirees “with 8.1%,” Treatment To retirees’ housing “with 4.5 percent,” granting welfare assistance to retirees as employees “with 3.7 percent,” providing supplementary health insurance services to retirees as employees “with 2.3 percent and” timely payment Salary “with 1.4 percent of the answer.

According to the cumulative results of this survey (from the fourth week of January to the first week of May), the “most important annual continuation of the adjustment of 90% of pensions to employees with the same rank” (41.1%) and “salary increase” (26.3%) are the most important The demands of state retirees and stakeholders are from the government.

Also, the percentage of retirees’ satisfaction with the fund’s services in the “first week of May” of this year is 67.82 percent and its cumulative figure for the “recent month” is 65.93 percent.

It is worth mentioning that telephone surveys of national retirees are conducted by the Office of Planning and Organizational Excellence of this fund in the form of random sampling on a weekly basis in order to find out their demands from the government and the fund and also their satisfaction with the plans and services of the state pension fund.

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