The necessity of using blockchain and artificial intelligence in digital banking

According to the financial news report, quoted by the Bank Maskan news site; The specialized meeting of criticism and evaluation of banks in the path of digital transformation was held with the presence of Rasul Lotfi, the deputy CEO of Maskan Bank for information technology affairs, during the 9th Iran Transaction Exhibition.

At the beginning of this meeting, Lotfi stated that the first step in the field of digital banking is to know one’s place in this field, and added: The belief of managers regarding the issue of digital banking is to create new services, while our goal should be to provide services in the best way using approaches such as artificial intelligence.

Each member of the meeting continued to express their views and opinions. Ali Hakim Javadi, Chairman of the Board of Directors of Nasr Organization of Tehran, stated that most of the world’s bank managers do not have a precise approach regarding the future of the banking system and added: Today, the entry of startups and fintechs in the banking sector has increased the expectations of customers in the service sector. Therefore, we must act by explaining a specific strategy to achieve goals and approaches in the field of digital banking.

Alireza Bozormehri, a member of the digital banking working group of the Ministry of Economic Affairs and Finance, also stated: Digital transformation is a sustainable transformation that cannot be seen as ending, and we must move in this direction as soon as possible.

Pointing to the recruitment of banking experts by private companies, he added: the difficult and challenging path is ahead of us, for this reason, we must enter the field of digital banking according to global approaches; Meanwhile, we do not have an acceptable performance in the banking marketing department and we must change our procedure and replace other models.

Seyed Mehdi Hosseini, a member of the board of directors and vice president of Sepah Bank, pointed out the necessity of moving in the direction of digital transformation and emphasized: social behavior of banks has a direct relationship with success in this field. Therefore, due to the wide scope of the banking system, we should act as soon as possible towards permanent immigration in the banking system in order to reach the desired goals faster.

At the end of this meeting, Dr. Rasool Lotfi summarized the opinions raised and, referring to the formation of the Digital Banking Association, he stated the digital evolution in this field in 10 basic axes.

He said: Technological innovations are one of these axes that we should consider the use of new technologies such as blockchain, artificial intelligence and cloud banking in this field.

Dr. Lotfi considered cyber security by emphasizing data security and dealing with cyber threats in the field of digital banking, customer experience through optimized user interfaces and personalized services with digital payment methods, expanding digital payment methods and reducing the use of cash as other axes. which should be followed in modern banking.

Government regulations and standards and the impact of regulations and standards on the development of digital banking, training and development of human resources and the need to train and develop the knowledge of employees in the field of new technologies and digital banking along with international cooperation through communication and cooperation with international institutions to exploit experiences Jahani is also effective in digital banking and digital transformation.

Referring to the cultural and social challenges and cultural and social obstacles in accepting digital banking and changing people’s attitudes, he said: Information technology infrastructure and increasing public access to digital services should be developed in order to create transformation in the banking system and move towards digital banking. to find

A specialized meeting on the topic of criticism and evaluation of banks in the path of digital transformation was held during the 9th transaction exhibition on Tuesday, January 19, under the sponsorship of Nawako Information Technology Company.